Refund and return policy

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note
Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

 

 

Refund Policy for Camping Products

Thank you for shopping with us. We strive to ensure that every product meets your satisfaction. Please read our refund policy carefully to understand the steps to take for a refund and the conditions under which refunds will not be accepted.

Steps to Request a Refund:

  1. Contact Us: If you have received a damaged, defective, or incorrect item, please contact our customer service team within 30 days of receiving your order.

    • Email us at contact@spiritofadevnture.us with your order number and a detailed description of the issue.
    • Attach clear photos of the damaged, defective, or incorrect item.

  2. Submit a Request: Use the “Submit Issue” form on our website to provide the necessary details, including:

    • Order number
    • Photos of the item(s) showing the issue
    • Description of the problem

  3. Review and Process: Our team will review your request and respond within 2-3 business days.

    • If your request is approved, you will receive a confirmation email with instructions on how the refund will be processed.

  4. Refund Issuance: Once approved, refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Reasons Refunds Will Not Be Accepted:

  • Change of Mind: Refunds will not be issued if you simply change your mind after the order has been processed and shipped.
  • Incorrect Information: If you provided incorrect shipping information leading to delivery failure, refunds will not be issued.
  • Wear and Tear: Refunds will not be granted for items that have been worn, used, or show signs of wear and tear.
  • Unauthorized Returns: Items returned without prior authorization from our customer service team will not be eligible for a refund.
  • Outside the Refund Window: Requests made after the 30-day window from the date of delivery will not be accepted.

Important Notes:

  • Shipping Costs: Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.
  • Restocking Fee: A restocking fee may apply for certain items. This will be deducted from the refund amount if applicable.
  • Processing Time: The refund process may take up to 10 business days after approval, depending on your payment method and financial institution.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction with our products.